Hyena Claim Web
DURATION
2023/09 - 2024/02 Product Manager
KEY RESULTS
Delivered the product within a four-month timeframe, meeting the project’s tight deadlines and resource constraints.
Managed the budget for outsourced development, remained within scope.
Enhance the purchase process, increase the payment success rate from 63% to 92%.
Enhance the user experience, reduce product claim and purchase communication time from 2 weeks to 2 days.
TOOLS
Notion / Miro / Figma / Jira
TEAM MEMBERS
Product Manager (me) + UI/UX Designer + Frondend Engineers + Backend Engineer
About Hyena Claim Web
Hyena Claim Web is an after-sales service platform for Hyena E-Bike System. It allows e-bike dealers to conveniently file claims and purchase parts, and providing the Hyena service centers with an easy-to-use tool for order management and tracking.
As a Product Manager
In this project, I led the development team, strategically managing limited resources and a tight timeline. Ensured the project stayed on track and met the defined goals and standards, and meet user needs.
1. Stakeholder Collaboration:
Worked closely with stakeholders to prioritize features and enhancements that aligned with business objectives.
2. Define the Product Goal, Structure, and Specifications:
Established clear product goals, logical architecture, and functional specifications to guide the development process.
3. Prioritize Product Features:
Prioritize product features and write Product Requirement Documents (PRD).
4. User Testing and Report:
Conducted thorough product testing reports.
5. Outsourcing Management:
Engaged with external vendors for front-end development, overseeing inquiry and collaboration processes to ensure alignment with project requirements.
Did these changes work?
The claim web has successfully delivered the product within a four-month timeframe, meeting the project’s tight deadlines and resource constraints. Due to effective communication with outsourced specifications, we achieved an efficient development process and released on time.
The Claim Web provides:
1. A functional product to dealers, enhancing their operational capabilities.
2. Increase the payment success rate from 63% to 92%.4.
3. reduce the claim and purchase communication time from 2 weeks to 2 days.
What're the Challenges in Claim Web for me?
Challenge1: Managing external outsourcing
Description: Coordinating with external vendors for front-end development posed challenges in communication and alignment with the project’s goals and specifications.
Solution: Implemented regular check-in meetings and detailed documentation to ensure clarity and consistency. Used collaboration tools like Slack and Asana to track progress and address issues promptly.
Challenge2: Ensuring Quality with Limited Resources
Description: With a tight deadline and limited resources, maintaining high-quality standards was challenging.
Solution: Prioritized critical features and conducted thorough testing at each stage of development. Allocated resources efficiently and leveraged automated testing tools to ensure quality.
What did I learn from it?
1. Importance of clear communication with outsourcing
Detailed documentation and regular communication are crucial when working with external partners to ensure alignment and prevent misunderstandings.
2. Balancing quality in a short development time
Prioritizing critical features and leveraging automated testing can help maintain quality even with limited resources and tight deadlines.
This approach has taught me to focus on core functionalities first, ensuring a solid foundation before expanding on additional features.
